FAQs

What are your payment options?
  • Bank deposit through BDO and Metrobank
  • Credit card payment through Paypal
How much are your shipping fees?
  • Metro Manila, via Xend - 70php
  • Provincial, via Xend - 110php
How long does shipping take?
It usually takes 3 to 5 business days after submitting payment. We send tracking numbers via email. Customers may track the progress of shipment through xend.com.ph.
What is your return policy?

For online orders, we accept returns provided that we get notified through email (at shop@designhatch.ph) within seven days of the receipt of the item. Items must still be in the original packaging and in the same condition as received. Shipping cost for returning the item will be shouldered by the customer.